"I stayed at Mehtap Family Hotel and had an absolutely brilliant experience. The staff go above and beyond to assist and support guests with any queries they may have. I especially want to praise Mustafa, Orhan, Enes, and Ebo, who were all outstanding throughout my stay.
It's fantastic to see some positive changes since my last visit, particularly those made following recent safety inspections. The improvements are noticeable and very reassuring.
The rooms are always clean and tidy, the alcohol is reasonably priced, and the breakfast is substantial enough to set you up for the day ahead. The food is beautifully prepared, and both chefs deserve recognition for their hard work. They put in long hours to ensure guests have an enjoyable stay, and it certainly shows in the quality of the meals.
The pool definitely wakes you up in the morning as it's quite refreshing! There was never any hassle getting a sunbed, with plenty available for everyone.
The hotel is ideally located, with easy access to the beach, marina, and Blue Port. I will continue to stay here and would happily recommend it to others looking for a friendly, welcoming, and well-run hotel.
I would also like to add a special note of recognition for Enes, Orhan, Ebo, and the two chefs. These guys are the face of the hotel's hospitality and work incredibly hard every day to keep guests happy and ensure everyone has a great experience. As a manager myself, I'd like to say to the hotel management: don't take these staff members for granted. They work exceptionally hard, often behind the scenes, and their dedication plays a huge part in making guests want to return. They are a real credit to the hotel and deserve recognition for everything they do.
The little jewellery shop at the hotel is also fantastic. The lady and gentleman who run it are always polite, welcoming, and never pushy. If you're staying at Mehtap, I would definitely recommend taking a look, as they have some wonderful pieces available.
Now for the negative side of my stay. While the majority of the staff worked incredibly hard to ensure guests had a great experience, I did observe one member of staff whose attitude appeared to be very different from the rest of the team. On several occasions, while others were constantly busy assisting guests, this individual seemed to spend a considerable amount of time sitting at the bar on his phone and away from his duties.
The rooms were clean, tidy, and well maintained throughout my stay, with no concerns whatsoever regarding cleanliness. They were also a good size, providing plenty of space to relax and store belongings comfortably. Air conditioning is available for an additional weekly charge, which is worth bearing in mind when booking, especially during the hotter months.
I also found the hotel to be pleasantly quiet and relaxing. There was no overly loud music during my stay, which made it easy to unwind and enjoy the atmosphere. The only exception was when there was a pre-booked birthday party, which is completely understandable and did not cause any issues. Overall, the hotel maintained a comfortable balance between entertainment and a peaceful environment.
All of the amenities were of a good standard and well maintained throughout my stay. The facilities were clean, functional, and contributed positively to the overall experience. Whether relaxing by the pool, enjoying breakfast, or using the communal areas, everything was presented to a standard that helped make the stay comfortable and enjoyable.
As the hotel's DJ, I would have expected more interaction with guests and more effort to create a good atmosphere. During my stay, I requested a song which was kindly played by another member of staff. However, when the DJ became aware of this, he came over and abruptly stopped the song. When I explained that I had requested it, I found his response to be unnecessarily rude, not only towards myself but also towards other guests nearby.
What disappointed me most was the contrast between this behaviour and the excellent service provided by the rest of the team. I also witnessed occasions where he spoke to colleagues in a manner that I felt was disrespectful. Every member of staff deserves to be treated with courtesy and respect, regardless of their age, role, or length of service.
This is only one negative point in what was otherwise a fantastic stay, but I felt it was worth mentioning because it stood out so sharply against the professionalism, dedication, and hard work shown by the rest of the hotel team."
