Holiday Inn Express Birmingham NEC

"The receptionist wasn’t great, not very welcoming and didn’t really explain much at all. We then arrived to the room, where one of the towels was filthy and disgusting. The room seemed dusty, we had the sofa bed made up which wasn’t a request and in the way so we had to move it back. Not sure why this was done. The pub next door is a bonus and enjoyable."

"Comfortable, clean hotel very suitable to the needs of business travellers. While it would be not be rated or pretend to be a 5 Star establishment the service and friendliness of the staff would compete with any 5 star establishment. From the moment you arrive at the reception to the waiting service in the restaurant you are made to feel welcome, this shows an excellent culture within the team and will make you want to return. BTW I was advised they had a brand new Guinness cold tap and was offered a free pint which I took. It was the most enjoyable creamy pint at the end of a long day and of course I couldn’t just have one, I partook of a second. “I ll be back”"

"I am sorry to say it has let down holiday Inn and IHG group reputation, very poor breakfast service this morning. Food was not available, and all racks were empty at 9:00 am. The arrangement was extremely poor. I am highly disappointed and have never experienced anything like this, despite being a Platinum member since 2004. The staff were not cooperative, and even the kitchen manager could not assist. Please see attached pictures, even last night parking was not having any place to park a car."