"Currently on a trip to visit family in the UK from Sydney Australia. As a wheelchair user with accessibility needs, finding suitable accommodation can be a challenge at the best of times, however I feel this review is warranted to advise anyone with similar needs what to expect if they are looking to stay at this hotel.
For reference, I am a T5 paraplegic with a spinal cord injury, an active manual wheelchair user and use a commode chair in the bathroom.
I did reach out to the manager at EasyHotel Liverpool several days ago, but have yet to receive a response, see my email outlining the issues I faced below:
"Hi there,
I would like to bring to attention some accessibility concerns that have been particularly challenging during my stay here at your hotel.
Air conditioning controls are inaccessible for a wheelchair user and won’t stay on longer than an hour during the daytime, this also seems to happen during the night when it is apparently supposed to remain on continuously. For someone with temperature regulation issues due to their disability, this is a real problem.
Tv was turned off at plug socket and barely accessible even for an able bodied person.
Bathroom floods and floods the room each time I shower, water also pools around the toilet so it won’t drain or dry - This has been fixed now but should have been inspected and rectified at the last vacancy.
Toilet is very high and the flush handle is broken and difficult to use.
Bed is very low and mattress moves around easily on the bed base, making transfers to/from a wheelchair difficult/dangerous.
Bedside power sockets are faulty on the side closest to the window, anything plugged into them is only intermittently powered depending on how far the plug is inserted.
Lift seems to be intermittently faulting, buttons don’t always work and sometimes the lift doors open and close randomly.
Lack of any storage or shelving anywhere in the room or bathroom.
Shower curtain doesn’t move easily at all, the rings are very tight on the rail.
Shower head on wall is aimed too high and therefore useless for a person in a wheelchair.
Hand held shower head very low pressure, also bordering on useless for a person with mobility impairments and issues with balance and reach.
Due to the above concerns, it has been necessary for me to find a suitable alternative close by, which was particularly challenging at short notice to find something that meets my accessibility needs for the remainder of my trip.
I will be checking in to the alternative accommodation on Monday 1/6/26 and am requesting that the remainder of my booking at EasyHotel after this date please be refunded to the original payment method, as the room is not fit for purpose."
I did manage to find an excellent alternative accomodation with brilliant accessibility considerations just down the street at Staycity Aparthotels, Liverpool Waterfront, also for anyone looking for something suitable in the centre of Liverpool.
Hopefully this will help people to avoid this unnecessary inconvenience in the future.
Happy travels!"
