Hilton London Kensington

"I rarely leave negative hotel reviews, but this was easily the worst Hilton experience I've had. The rooms are incredibly small—smaller than some cruise ship cabins. The bathroom was tiny, there were no hand towels provided, the pillows were flat and uncomfortable, and there weren't any convenient power outlets near the bed. The Wi-Fi was also unreliable. Normally that wouldn't be a major issue for me, but my son is autistic and depends on a stable internet connection for comfort and routine while traveling. Overall, the room felt poorly designed and lacked many of the basic conveniences I expect from a Hilton property. Unfortunately, I would not recommend this hotel and would not stay here again."

"We arrived early 2pm, and our room wasn’t ready. Fair enough you would say and we agreed. We did notice the 2 couples either side of us were checked in early but hey that’s how luck goes. We told them we would have lunch in the hotel bar and be back at 3. The food was lovely, we had 3 starters between us and was surprised at how much there was. Definitely good value for money. Went back at 3 to be told our room would be another 30 minutes! We asked why, (considering they knew we would be back) and were told that they had decided I needed an accessible room as I used a mobility scooter. We deliberately DONT get accessible rooms as I can manage around the room and don’t want to take it from someone who really needs it. We were asked at 2 if we wanted an accessible room and we said no, just a standard double. But no, they had decided I needed something more. Told them it was not their place to tell me what I needed, just give us the standard double we had booked. After telling us there were “no other rooms in the hotel ready” a manager miraculously found one on floor 6. And what a room! Tired, minuscule bathroom and just enough room to get around the bed. The furnishings looked old and tatty, the sink tap wasn’t cleaned properly and you couldn’t fill the sink to wash as the plug didn’t fit and the handle to lift the plug was also broken and missing the knob. The tray of coffees, teas kettle etc were on top of the mini fridge but there was no plug. The kettle cannot be taken from the tray so we had to lift the whole lot to the vanity area above to boil the kettle. And speaking of plugs, there are no sockets by the bed for laptop/phone charging, instead it’s on the other side of the admittedly small room by the window that looks out over roof tops and into what I assume are other guest rooms. The wardrobes appear to have not been updated in a considerable time, the drawers were difficult to open, and were decorated in bright orange when the rooms walls were lilac. This is not what I expected from a Hilton hotel. A basic room is £160 per night and is most definitely NOT value for money. Quite frankly I’ve stayed in Premier Inns that were better than this!!!"

"This hotel is well placed for the tube station to make it your base. Cleanliness is brilliant and the breakfast was one of the best I have ever had in a Hilton I would like to say thank you to Luke Daly on reception he checks us in efficiently and really new his job. He checked us in with a smile on his face and this really made the start of our London break feel special."