"My wife, who is IHG Diamond Ambassador had a recent stay here with our son. They told me that it was incredible but… I was not prepared!
My wife was recognised instantly (from recent stay) and we restated our desire to be addressed by first names, this was of course respected. As it’s our ruby anniversary this year, we’re having a few “treats” I wouldn’t have traded our stay here…
Upon arrival, we were taken up to club lounge: the most incredible place, I was to discover, the benefits are more than plentiful: little wonder it’s said to be the best club lounge in the area, and it’s a wide area! Food etc wonderful and what a great opportunity to
enjoy meeting other guests, observing the marvels of the local area, via panoramic views. Definitely enhances a stay! Huge thanks in particular to Luis Eduardo but entire team 👏
When we arrived at our suite, the spectacular scene that awaited was genuinely just so thoughtful and quite frankly stunning: a hand written card, signed by the GM (who must be incredibly busy ) along with flowers and other gifts- massive thanks 🙏 the suite absolutely sumptuous, beautifully panelled and every thing so thoughtfully arranged- calming and just so spacious. Many thanks to Akarke, from housekeeping, for her attention to detail
and warm disposition.
Receptionists Melissa, Fiona and all colleagues totally brilliant! Nothing they won’t assist with and we are most grateful!
The concierge team here such accomplished professionals- all helpful and Julian in particular, assisted with dinner reservations. All great guys!
We love mocktails and enjoyed these in the bar. Many thanks to Alex for delivering them with a smile.
I literally could write so much more…The Spar experiences wonderful. Both Ranya and Nadelaise treated my wife and myself to relaxing Spa treatments. I own it’s not something I’d usually embrace but fantastic to tackle tension in muscles etc! The manager is really knowledgeable and we met many happy guests.
I am just blown away by this hotel. My wife wasn’t overstating the excellence of this iconic hotel. As she tends to get along with pretty much everybody, and makes connections easily, we’re used to being treated like family in many locations. We do travel a lot but this place? If you want a warm, approachable but highly proficient team- who will absolutely take their cue for level of formality (not respect, that’s there as a given!) from the guest in terms of whether you like to chat (my wife really does! To be fair, not while team busy 😂)
Really, a privilege to stay! Not a negative observation to report! Just pure perfection!
The Italian restaurant (Theo Randall) will be reviewed separately…"
