Marriott Hotel Bexleyheath

"Last week, my husband & I spent 7 nights at the Delta Hotel by Marriott in Bexleyheath, UK. I've been a pretty loyal Marriott customer for years, staying in their hotels all over the US and in Europe. This time, it was extremely disappointing - hear me out. The weather last week in the UK broke all heat wave records, like, for all of recorded temperatures. It was hot. No, not Florida hot, not humid like that, but for England? It was hot. We checked in on Sunday and honestly, it was warm in the room, but we were tired from the flight and didn't think much of it. The next day, though, we went to the front desk and said that we thought our air conditioning was broken (it was). The front desk apologized and said that since it was a Sunday, they didn't have maintenance on site and that they'd have them come in and fix it asap. And no, we couldn't change rooms as the hotel was completely sold out all seven nights we were there. That was the first "untruth". They knew they didn't have air conditioning and that it wasn't going to be fixed. They gave us a table fan to use to try to cool down the room. In the room now it was 24.5 C (that's 76 degrees F). Not unbearable, but warm. We turned on the fan and went about our trip for the day. When we came back, the room was still warm, but we were assured that someone would be coming to fix the air conditioning "asap" so we went to bed and dealt with it. Tuesday morning, we realize it's now 25.7 C (78 degrees F) in the room, and it's first thing in the morning - it's only going to get warmer. As we go down to the lobby to go out for the day, we realize the lobby is super warm as well.... Turns out that THERE IS NO AIR CONDITIONING ANYWHERE IN THE HOTEL. The front desk apologizes again and says "someone is working on it." That was the second "untruth" - no one was working on it. (Throughout our stay, our room hovered around 26-27 degrees C or just around 80 degrees F.) As the week goes on, it just gets warmer and warmer in the hotel. Even when the temperature goes down outside for one day, the hotel doesn't cool down at all. We are at a pub across the street chatting with locals and we find out that this hotel hasn't had air conditioning for weeks, and they don't know when they are going to replace the system at all. We walk back over to the hotel after hearing this and point blank ask the manager. They admit that yes, there is no air conditioning anywhere at all in the hotel at this time, but they're "working on getting the system replaced" but "they don't know when it will be complete." Based on the time of year, if it's going to be warm out, I would suggest you stay away from this hotel, as it's extremely hot in the bedrooms and even with the windows open, very little air movement is available. Also, the lobby floor is warped and peeling, especially near the elevators, so if you have any mobility issues at all, please watch where you are walking so you don't trip."

"I would recommend staying elsewhere! We were put in the ‘honeymoon suite’ and if this is the best the hotel has to offer then I wouldn’t like to see the other rooms. - The shower was dirty and mouldy - There wasn’t a single piece of furniture that wasn’t damaged or dripping with dry glue where it had been ‘fixed’ at some point. - The Smart television didn’t work - The WiFi didn’t work - The dog bed provided was stained - There were no little touches like bath sheets. The towels provided were tiny. In addition to all this a note was left for another guest in our room. The hotel is in much need of a complete refurb."

"The hotel is in a central location in Bexleyheath, ideal for visiting the local area. The rooms were large and well equipped. Water and tea and coffee making facilities were provided. Check in staff were very professional and helpful."