Mercure London Bloomsbury

"When we arrived we were told that the restaurant was closed during the refurbishment and therefore we would need to fill in the breakfast form and to quote ‘have a lovely breakfast delivered to the room..’ So we went up to the room and was pleased we hadn’t brought along a cat to swing - ! Very small room - even though it’s advertised as a premium double room. - there just room to get round both sides of the bed and there was one chair… Room was clean and just a basic small room really. We went out and left the form asking for our breakfast with specific items and to be delivered at 8.30 am. I was awake at 6.30 eagerly awaiting breakfast - although with one chair and a small desk and no room for a room service trolley we knew it was going to be challenging to eat in the room… anyway 8.30 came and went - thought I would give them a chance as they may be busy… 8.55 nothing - so I called the reception - they would get right onto it - double quick…. 9.10 calls me back - they have lost the piece of paper with my order on it.. - gave them the list again - was told they will be a few minutes - at 10am an hour and a half late the breakfast arrived…well if you can call it a breakfast.. some food piled into a styrofoam container.. see the pictures…also not including hardly any of what we ordered at all..no salt and pepper or sauce or butter for the toast that was soggy — I wish we hadn’t waited as we then missed our train and the whole day we were trying to play catch up .. Surely the property should either be closed until they can give their guests a good service or at the least tell you at the booking stage that they will not be able to offer any food of any quality…and don’t kid them that they will get ‘a good breakfast’__ because you don’t!! As we left the duty manager was apologetic and suggested I write to them and bla bla.. but I have lost that money and that night and that time in the morning and can’t be bothered to spend more negative time trying to rectify what has already been done… then the somewhat aggressive general manager offers to “comp the breakfast” -hardly an offer worth entertaining… with a veiled sorry… thanks but will not be going back to IHG for a while…"

"Amazing team , hotel is being newly refurbished and everything up to a high standard"

"For the prices we paid for this, it’s a very disappointing and dirty hotel. Stayed there for 3 days but not once were the sheets changed inspite of requesting. Infact the sheets looked used when we first entered the room as well. Hated every bit of this hotel. The rooms are too tiny and the bathroom feels suffocating."