ibis Styles Manchester Portland Hotel

"In the perfect location for what we needed, but that's all that is good about this. The staff member who checked us in was rude, abrupt and pulled nasty faces and rolled her eyes at customers like she didnt want to be there. The room was a decent size for what we needed but for £169 for a small double for one night is extortionate. There's marks all over the walls, stains on the curtains and white splashes all over the doors. The walls are thin and you can hear everything in the rooms next door. The bed is hard and uncomfortable, with a dip in the middle, you get one pillow (standard in most hotels) but no spares in the wardrobe and the pillows we had were flat, uneven and extremely uncomfortable and we couldn't get an extra which likely would be due to stock availability etc. Back to the price of £169 for one night, this did not include breakfast, which was an extra £12.95 per person for buffet breakfast, check in was from 3pm and check out at 11am. We asked about late checkout on arrival (we are taking part in the AJ Bell Half Marathon), and the staff member told us it was an extra £10 an hour on top of what we had already paid. I'm sorry but I won't be staying here again."

"Booked off work. Requested an invoice which I was told would be issued on check out. Have been arguing with them for almost a month now and they are refusing to issue it...no idea why, as no explanation given just the same useless information telling me to be rest assured they are looking into it"

"Looks Instagram ready in reception. Lovely and cool and modern. That's where it ends. Rooms horrible and tiny. Carpets filthy. This is not a modernised hotel as it likes to make out. A nice bit of funky writing on a wall doesn't make it modern. The rooms are old, in need of an update and tiny. The windows had loads and loads of black tape around them. I have honestly stayed in nicer for 30 quid in Blackpool. 150 quid this room cost. Never again. What a dump"