Village Hotel Glasgow

"This is a really tricky one to rate. The reception staff and housekeeping were great; friendly and helpful. The rooms were clean and tidy and the beds were comfy. The furniture was modern and smart and there was plenty of seating in the foyer to relax in. Then there’s the bar and restaurant. Hmmm. While the food really was nice, the staff were just shocking! Despite showing my booking reference there was no table reserved. (It was a busy night and we had to just stand around waiting for them to find a table. ) There was no explanation of how to order food, (it’s from the table. This is no issue, actually prefer it if anything, but we waited for a while for someone to take our order before we realised!). We ordered two glasses of wine which were the same measurement on the order but came as different measures. Asked one of the waiting in staff about it and he pointed at the bar. That’s it, just pointed. The main course came out while we were only half way through the starter. The waitress just put the food down so we watched it go cold before we were ready to start eating. Then the staff started clearing up the table before we’d all finished. And lastly, the glasses were dirty on our last round of drinks. All in all, would stay but not eat here because while the food is nice, the experience is just jarring!"

"We had a very enjoyable stay at the Village Hotel in Glasgow. Room was very comfortable. Beds were perfect and room was a good size for our family of two adults and 2 boys ages 11 & 13. We didn’t eat in the hotel but did use Starbucks. It was great that I could order and pay for our drinks on the App and by the time I got downstairs our drinks were ready. We used the pool and although very busy on a Sunday morning we had a great time. Great location for public transport as easy walk to Exhibition Centre station. "

"Unfortunately, our stay at the Village Hotel was very disappointing. We booked expecting to enjoy the facilities, but the overall experience did not meet expectations at all. The customer service was poor, and when we tried to raise concerns and speak to management, we found them unhelpful and quite rude, which only added to the frustration. The room facilities were also disappointing. Even something basic like having a hand shower was missing, making it inconvenient and uncomfortable to use. Overall, the experience felt poor value for money, and we left feeling very disappointed. Sadly, we would not return or recommend it based on our experience."