"Having stayed here before and multiple times over the years in Puerto Rico, I appreciate the familiar layout and great location. While the staff remain as friendly and helpful as ever, our recent 2-week stay highlighted some disappointing declines in basic cleanliness and amenities compared to previous visits.
The Downsides: Housekeeping & Hygiene
Minimal Cleaning: Despite maids visiting most days, the floors were only mopped once or twice and bedding changed only once during our 14-night stay.
Waste Management: Bins weren't emptied daily. In a self-catering unit, I’d expect either daily removal or a supply of extra bags so we can take the rubbish out ourselves.
Poor Detailing: I found false eyelashes in our room during week two—I don’t wear them, which means they were left behind by a previous guest and missed by cleaners for over a week.
Pest Issues: We encountered cockroaches every morning and evening. While I understand they are common in this climate, we’ve stayed here many times across different seasons and have never seen this many. We dont leave food out and I always keep the tops clean and wiped down.
The Upsides: Facilities & Location
Pool & Sunbeds: The pool area is well-maintained, and remarkably, you can find a sunbed at almost any time of day. You get the sun on your balcony from midday right through to sunset which is lovely.
Room Layout: The rooms are a good size with plenty of storage and a spacious balcony. Great views especially when the sun is going down.
Location: An easy walk (including some steps—good for the legs!) to the center. It is noisy at night, but that’s the trade-off for being so close to the action.
Self-Catering Basics: Unlike other local self-catering stays, no "welcome" water, washing-up liquid, or cloths are provided. However, there is a 24-hour essentials shop in reception which is very convenient and plenty of shops nearby to get essentials.
Amenities: Check-in/out is handled at the sister hotel, Cala D'or, where you can also book a shower room for late flights.
Good to Know Before You Go
Check-in/out: 3:00 PM / 12:00 PM.
Luggage Storage: There is no secure room; bags are left in an open area near the lifts in reception at Cala D'or.
Budget vs. Pricing: While the room rate is "budget," the pool bar and food prices are higher than neighboring hotels.
Key Highlights
The Staff: Truly the standout feature. They are professional, friendly, and do their best to help when issues are raised.
Pool & Sunbeds: The pool area is very well-kept. A huge plus is that you can almost always find a sunbed at any time of day.
Overall I still really like the hotel it hasn't put me off but ill just make sure I am armed with extra pest control next time and maybe some bin bags and floor wipes.
"
